Student Services Analyst

Student Services Analyst (Specially Funded) Advisment

Job ID: 320670
Location: Mesa Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$51,558.00 – $67,025.00/annually, DOE

Grade

114

Work Schedule

Monday – Friday, 8am – 5pm
Summer Hours: Monday – Thursday, 7am-6pm

Work Calendar

12 Months

Funding Information

This is a short-term position with a projected end date of 9/30/2025 with renewal contingent on funding source.

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What’s Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

Campus Statement

At Mesa Community College, diversity, equity, and inclusion are core values. We honor the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, socioeconomic background, immigrant status, language, religion, sexual orientation, gender identity, age, disability, veteran status, nationality, and intellectual perspective, enrich the college community. We continuously adapt and respond to differences with a single focus – to create a welcoming, safe, equitable, and inclusive environment that ensures all students and employees have the support and knowledge to succeed and thrive. MCC is committed to building and sustaining a workplace that reflects our community and student population. Our goal is that our students and employees have the knowledge and skills necessary to excel, lead, navigate, and thrive in a diverse world.

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more.
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

The Student Services Analyst coordinates, administers and implements student academic advisement programs by providing operational planning, program management and evaluation, direct student service delivery, as well as problem resolution, and technical assistance. The position aligns with the requirements for the SENDAS grant at Mesa Community College that supports a cohort of Hispanic students pursuing a Science, Technology, Engineering, or Mathematics (STEM) related program.

At Mesa Community College, diversity, equity, and inclusion are core values. We honor the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, socioeconomic background, immigrant status, language, religion, sexual orientation, gender identity, age, disability, veteran status, nationality, and intellectual perspective, enrich the college community. We continuously adapt and respond to differences with a single focus – to create a welcoming, safe, equitable, and inclusive environment that ensures all students and employees have the support and knowledge to succeed and thrive. MCC is committed to building and sustaining a workplace that reflects our community and student
population. Our goal is that our students and employees have the knowledge and skills necessary to excel, lead, navigate, and thrive in a diverse world.

Essential Functions

45% – Provides professional-level end-to-end Academic Advising to a caseload of students, to support student
learning, persistence, and degree completion; provides 1:1 as well as group academic advising, on-boarding,
retention, and academic advising and success support functions to students to ensure ongoing successful
progress to completion of degree program; provides guidance to students on goal setting, decision making,
degree and certificate options, transfer pathways, course selection, registration, academic progress and
satisfactory progress toward certificate/degree using PeopleSoft and other technology; identifies academic
options including extracurricular activities, study abroad program(s), research, and internships; provides
advice and consultation to student in selection of options best suited to student’s goals, interests and skills; as
the primary liaison, connects students with academic and personal resources including tutoring, counseling,
and career services; provides ongoing, proactive follow up to ensure student learning and progress outcomes
are met; and monitors student academic progress through a variety of reporting tools.

25% – Facilitates change management activities related to Guided Pathways and the case management
approach to program advisement; provides programmatic support of this model by being an institutional
resource to improve and advance the advisement role for student success; works collaboratively and
collegially with academic units and student services throughout the colleges and across the district to facilitate
comprehensive academic support; acts as college/department liaison to current and prospective students,
faculty, staff, and external groups on issues related to academic advising and success; coordinates with
College and District partners to promote programs on campus and within the community; develops and
delivers training and professional development to faculty and staff on topics related to advising; interprets and
explains College and Maricopa Community College District policies and procedures related to admissions,
curriculum, advising, student success, and degree completion; works with faculty and counselors to develop
and deliver student success courses; supervises and provides work direction to undergraduate student
workers as needed; evaluates performance and provides feedback on occasion; and handles immediate or
sensitive issues requiring confidentiality or quality assurance; escalates matters requiring senior leadership
intervention at a Director or Dean level.

15% – Researches program opportunities, industry standards, trends, best practices and emerging
Technologies; coordinates projects related to student learning, success, and retention. Implements program
outreach and/or recruitment and retention; prepares and presents at new student orientations and information
sessions for current and prospective students; outreach work to student organizations; designs, develops,
maintains and delivers program resource information, presentations, reports, correspondence, and
promotional material.

15% – Develops and assesses student learning outcomes; conducts assessments; analyzes and maintains
program data to gauge student learning and success as well as program effectiveness; coordinates,
implements and evaluates processes and procedures; and makes recommendations for program improvements.

Minimum Qualifications

Bachelor’s Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Desired Qualifications

A. Master’s Degree in Counseling, Education, Academic Advising, Sociology, a liberal arts or sciences
discipline, or related field
B. One (1) or more years of experience teaching or providing academic or career advising in a college or
university setting
C. Experience using online student databases (i.e. SIS, PeopleSoft, Banner)
D. Experience using technology to support academic advising/career advising/student success/student
learning
E. Experience working individually and in groups with students from diverse backgrounds and cultures
F. Experience applying academic or career advising approaches, theories, and competencies
G. Experience in working independently, prioritizing work-flow, solving problems and making decisions
H. Effective written communications skills (as evidenced by application materials), experience developing and delivering presentations

Special Working Conditions

May be required to sit for a prolonged period of time; viewing a computer monitor.

May need to travel to other campuses on occasion.

How to Apply

Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on Navigator / Menu / Self Service / Recruiting / Careers. Click on link for instructions on how to apply. Applicants who are not currently working for any of the MCCCD locations should apply at https://www.maricopa.edu/about/careers.
If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at strategicstaffing@mesacc.edu prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time.

Additional Requirements

If you are hired into a short-term benefits eligible position, once your assignment ends, you are ineligible for rehire into a part-time non-benefits eligible position (including Adjunct positions) or to continue working in a part-time non-benefits eligible position for a period of six months at the Maricopa Community Colleges.

This position is grant funded and expected to end by September 30, 2025.

Posting Close Date

Open until filled

First Review on October 7, 2024

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: “No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.”

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.