Location: Litchfield Park, AZ
See What We’re All About
As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.
Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, fifteen years in a row, and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for three consecutive years in 2020, 2021, and 2022.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
DC Perks
- Parts Town Pride – check out our virtual tour and culture!
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
The Job at a Glance
The IT Manager (Internally known as LOOK FOR IT) will manage our technology that supports our distribution centers.The IT manager will monitor our highly transactional environment, wireless network, and systems that support our distribution center, warehouse automation, data center and High Jump warehouse management system. The IT Manager will be responsible for being the champion of incident management and will build SOP processesand procedures within our service desk.
A Typical Day
- Monitor the following systems: service desk,network monitoring, security incidents, and email notifications
- Escalate severity one incidents to management and company when appropriate
- Manage and support technical resources that support end-user community.
- Provide level 2 and 3 support for the DC west facility and its technical personnel
- Review and prioritize security vulnerabilities and resolving CVEs related to Windows, O365, Azure, Storage and Server
- Validate new software and ensure it aligns with PT operational procedures
- Create SOP documentation, system diagrams, and perform knowledge transfer to team members
- Support the DC West datacenter including HVAC, generator, and UPS systems
- Participate in monthly system maintenance and manage maintenance schedules
- Assist in troubleshooting network issues including wireless
- To be on call to support the facility as needed
- Work with management to plan, forecast and budget for future technology purchases
- Partner with vendors to improve processes and notifications
- Document incident management KPI and metrics
To Land This Opportunity
- You have 5 – 10 years’ technical experience, supporting a large-scale enterprise environment and experience with IT Operations
- Bonus points if you have abachelor’s degree in information systems, Computer Sciences, a related field, or equivalent work experience.
- You have hands-on experience working with Zebra technologies, warehouse management systems and related peripherals.
- You are comfortable diagnosing and resolve complex problems utilizing systematic and methodical problem-solving skills
- You demonstrate the ability to interface with all functions and at all levels within the organization and with external customers
- You have excellent communication skills, both oral and written, with strong analytical and problem-solving skills
- You believe in our core values at Parts Town (Safety, Integrity, Passion, Courage, and Innovation)
- You know MS Office – heck, you consider yourself a master!
- You can lead many projects simultaneously and be flexible with changing priorities
About Your Future Team
Our IT team’s favorite pastimes include corny jokes, bowling, and good pizza. We like vehicles that go really fast, and we like coffee…a lot (we’ll hear you out on whether Dunkin or Starbucks gets your vote).
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish